ITIL-F勉強方法、ITIL Foundation




ITIL-F試験番号:ITIL-F 資格練習
試験科目:「ITIL Foundation」

>> ITIL-F 資格練習


NO.1 What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
A. Supporting services
B. Customer services
C. Business services
D. Component services
Answer: A


NO.2 Which one of the following generates demand for services?
A. Cost of providing support
B. Infrastructure trends
C. Patterns of business activity (PBA)
D. Service level agreements (SLA)
Answer: C


NO.3 Which service lifecycle stage provides the following values to the business?
A. Service operation
B. Service transition
C. Service design
D. Service strategy
Answer: A

ITIL-Fコンポーネント   ITIL-F vue   

NO.4 Performing all activities involved in a process
A. All of the above
B. 2, 3 and 4 only
C. 3. WhatBESTdescribes the value of service design to the business?
A. It supports the creation of a portfolio of quantified services
B. Itreduces total cost of ownership (TCO) of services
C. It improves the control of service assets and configurations
D. It provides quick and effective access to standard services
D. 1, 2 and 4 only
E. 1, 2 and 3 only
F. 4. Which role is responsible for sponsoring, designing and change managing a process and its
A. The process practitioner
B. The process owner
C. The service owner
D. The process manager
Answer: E

ITIL-F合格点   ITIL-F解答   

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